Refund Policy

Last updated: 28 October 2025

This Refund Policy explains when and how refunds may be issued for bookings made on MekaMove. It applies to all ride types (Transfer, Trip, Taxi, Rental, Stay) unless a product-specific policy clearly states otherwise.

Refund Policy — At a glance

Clear rules, quick reviews, and fast payouts. Below is the short version — expand any card to see details.

Free cancel ≥ 24h

Full refund of fare

1–3 day review

Most cases resolved fast

3–10 day payout

Bank dependent

Eligibility Windows

Standard policy

When you cancel	Refund	Notes
≥ 24 hours before start	100% of fare	Processor fees may be excluded where applicable.
6–24 hours before start	80% of fare	Covers driver allocation & scheduling.
2–6 hours before start	50% of fare	Short-notice cancellation window.
< 2 hours before start or no-show	0% (non-refundable)	Driver dispatch & opportunity costs apply.

How to request a refund

1
Open booking
Tap “Support & Refunds”.
2
Select reason
Attach screenshots or notes.
3
Submit
We’ll confirm by email & in-app.

Can’t access the app? Email support@mekamove.com with your Booking ID (e.g., TRF-2025-0007).

Review time

1–3 business days after submission

Payment to source

3–10 business days after approval

Wallet refunds

Instant after approval

Fees & Deductions

• Processor or FX fees are non-refundable (third-party).
• Parking, tolls, and add-ons already incurred aren’t refunded.
• Promo codes aren’t cash-redeemable or reinstated.

Non-Refundable Cases

• No-show after grace period & contact attempts.
• Wrong pickup details; driver couldn’t reach you.
• Policy violations or fraudulent activity.
• Stays already used; Rentals time already consumed.

Partial Refunds

If part of your service wasn’t delivered (e.g., route cut due to weather), we’ll verify with your driver & GPS logs and refund the undelivered portion.

Driver cancellation / unavailability

Full refund or free re-booking.

Severe weather or emergencies

Flexible re-booking or full refund if travel is unsafe or restricted.

Quality issues (vehicle, punctuality)

File within 24h; we investigate and compensate where due.

Chargebacks

If you file a chargeback, our refund process pauses until the card issuer resolves it.

Modifications vs refunds

Edits up to 2h before start. Price ↑ pay difference, price ↓ we refund the difference per eligibility.

Refund method

Approved refunds go back to your original payment method; cash/unsupported → Wallet or bank details.

Need to cancel or reschedule?

Make changes in seconds from your booking screen — most edits take effect instantly.

Open App