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MekAMove LLC – Refund Policy

Last updated: 19 Dec 2025

This Refund Policy applies only to driver and transportation services booked on MekAMove (including airport transfers and point-to-point transportation). Refunds are issued to the original payment method, subject to processor timelines.

Refund Policy — At a glance

Clear rules, quick reviews, and fast payouts. Below is the short version — expand any card to see details.

Cancel > 24h
3% fee
Cancel < 24h
10% fee (max $100)
Refund timeline
Original payment method

Cancellation Fees & Eligibility

Transportation only
When you cancelRefundNotes
More than 24 hours before pickupRefund minus 3% feeCancellation fee applies to the fare.
Less than 24 hours before pickupRefund minus 10% fee10% fee capped at $100 USD.
No-show0% (non-refundable)Non-refundable.

How to request a refund

  1. 1
    Open booking
    Tap “Support & Refunds”.
  2. 2
    Select reason
    Attach screenshots or notes.
  3. 3
    Submit
    We’ll confirm by email & in-app.

Can’t access the app? Email support@mekamove.com with your Booking ID (e.g., TRF-2025-0007).

Review time
1–3 business days after submission
Payment to source
3–10 business days after approval
Wallet refunds
Instant after approval (if used)

Fees & Deductions

  • • Cancellation fees apply: >24h = 3%; <24h = 10% (max $100 USD).
  • • Processor or FX fees may be non-refundable (third-party).
  • • Parking, tolls, and add-ons already incurred aren’t refunded.
  • • Promo codes aren’t cash-redeemable or reinstated.

Non-Refundable Cases

  • • No-shows.
  • • Incorrect pickup details provided by the guest.
  • • Guest-caused delays.
  • • Policy violations or fraudulent activity.

Partial Refunds

If part of your service wasn’t delivered (e.g., route cut due to weather), we’ll verify with your driver & GPS logs and refund the undelivered portion.

Driver cancellation / unavailability
Full refund or free re-booking.
Severe weather or emergencies
Flexible re-booking or refund if travel is unsafe or restricted.
Quality issues (vehicle, punctuality)
File within 24h; we investigate and compensate where due.
Chargebacks
If you file a chargeback, our refund process pauses until the card issuer resolves it.
Modifications vs refunds
Edits up to 2h before pickup may be allowed where applicable; pricing adjustments may apply.
Refund method
Refunds are issued to the original payment method, subject to processor timelines.