Privacy Policy

• Account & Profile: name, email, phone, profile details.
• Ride Data: pickup/dropoff locations, dates, times, fare, driver/guide and guest identifiers, ride messages.
• Device & Usage: app version, device type, IP address, log data, crash reports, analytics events.
• Location (optional/with consent): precise or approximate location to enable booking, matching, and live status features.
• Cookies & Similar Tech: identifiers to remember preferences and measure performance (see Cookies).

• Provide and improve booking, dispatch, navigation, and support features.
• Authenticate users, prevent fraud, and maintain platform safety.
• Process payments, receipts, and invoices.
• Send service communications (ride updates, security alerts) and, where permitted, marketing.
• Analyze usage to improve reliability, pricing transparency, and user experience.

• Performance of a contract (e.g., providing booked trips).
• Legitimate interests (e.g., safety, fraud prevention, improvement).
• Consent (e.g., precise location, certain marketing cookies).
• Compliance with legal obligations (e.g., tax, accounting, requests from authorities).

• Drivers/Guides & Guests: we share what’s needed to fulfill a booking (names, contact, pickup/dropoff, timing).
• Service Providers: hosting, analytics, customer support, payments—bound by confidentiality and data protection terms.
• Legal, Safety, and Rights: to comply with laws, enforce terms, or protect users and the platform.
• Business transfers (merger, acquisition) where your data may be part of the transaction.

We keep data for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type (e.g., financial records may be kept longer).

We use administrative, technical, and organizational measures to protect personal data. No method of transmission or storage is completely secure; we continuously improve safeguards to reduce risks.

• Access, update, or delete certain data in your account settings.
• Object to or restrict processing in certain cases; request portability.
• Withdraw consent at any time (e.g., location, marketing).
• Control cookies in your browser/device settings (see Cookies).
• If you’re in the EEA/UK, you can lodge a complaint with your local supervisory authority. We encourage you to contact us first so we can help.

We use cookies, SDKs, and similar tech for authentication, preferences, analytics, and performance. You can manage cookies via your browser/device settings. Some features may not function without certain cookies.

Your information may be processed in countries other than where you reside. Where required, we use appropriate safeguards (e.g., standard contractual clauses) to protect cross-border transfers.

Our Services are not directed to children under the age of 16 (or as defined by local law). If you believe a child provided us personal data, contact us and we will take appropriate action.

We may update this Policy from time to time. If we make material changes, we will provide notice (e.g., by posting a notice in the app or sending an email). Continued use of the Services means you accept the changes.

Questions or requests? Reach us at privacy@mekamove.com or via our Support Center.